Returns, Refunds & Cancellations Policy

At Artifex, we understand that choosing artwork for your home, workspace or as a gift is an important and personal decision. Considerations such as size, colour, framing and how a piece will sit within a space all play an important part in your purchase.

We aim to give our customers complete confidence when purchasing from Artifex, in addition to your statutory rights under the Consumer Rights Act 2015.

Original Artwork, Gallery Items & General Products

Most original artworks, gallery items and non-bespoke products purchased from Artifex may be returned within 14 days of receiving your order.

Returned items must:

• be in their original condition
• be unused and undamaged
• be returned with all original packaging where possible

Customers are responsible for arranging and covering the cost of return shipping.

We strongly recommend using a tracked and insured delivery service, as returned items remain the responsibility of the customer until safely received by Artifex.

Refunds will be processed once the item has been received and inspected. Original delivery and packaging costs incurred by Artifex are non-refundable.

Non-Returnable Items

We cannot accept returns, refunds or exchanges on:

• earrings (for hygiene reasons)
• specially commissioned or personalised items
• made-to-order prints or framed prints once production has begun
• items purchased during a home visit by an Artifex representative
• gift cards or store credit purchases

This does not affect your statutory rights.

Prints & Framed Prints

Every Artifex print and framed artwork is individually produced to order using premium materials and handcrafted framing processes. For this reason we cannot accept returns, refunds or exchanges on art prints.

Orders may be cancelled provided production has not yet begun. Once production has started, we may not be able to stop the order process due to production, printing and framing workflows.

Damaged, Faulty or Incorrect Orders

While rare, mistakes and transit damage can occasionally happen.

If your order arrives damaged, faulty or incorrect, please contact us within 14 days of delivery with:

• your order number
• a brief description of the issue
• clear photographs of the artwork, packaging and any damage

Once reviewed, we will resolve the issue as quickly as possible.

Where appropriate, replacement artworks, prints or frames will be produced and shipped free of charge.

If an incorrect item has been sent and you would prefer a refund instead of a replacement, return shipping costs will be covered by Artifex.

Delivery Issues & Failed Deliveries

Please ensure all shipping information is entered correctly when placing your order.

Where an order cannot be delivered due to customer error including but not limited to:

• incomplete or incorrect address information
• repeated failed delivery attempts
• parcels not collected from courier depots or collection points

Artifex reserves the right to deduct any outbound and return shipping costs from the final refund amount.

Colour & Appearance

We make every effort to accurately display artwork colours, textures and finishes across our website, photography and marketing materials.

However, due to differences in screen calibration, device settings and lighting conditions, slight variations may occur between on-screen images and the physical artwork.

Contact Us

If you have any questions regarding your order or this policy, please contact the Artifex team and we will be happy to help.